Residential Shift Coordinator

Taking the first steps towards leadership, this pivotal role provides ‘glue and oil’ within a complex Birkdale based residential service, to ensure its smooth, efficient (but equally innovative and reassuringly individual) running.

Connect Supporting Recovery is a reputable NGO providing recovery focused mental health and addictions care service throughout Auckland and Hamilton, with $10million revenues and FTE staff numbers of 140.

There is a mix of peer-led, non-peer, dual diagnosis and collaborative services, including residential and respite facilities, mobile community teams, assisted employment agencies and a fledgling but vibrant social enterprise.

Originality and flexibility are balanced with practical processes, sound management and an uncanny ability to get the right things done – somehow!

A full-time 40 hours – opportunity currently exists at our Abeo House residential facility in Birkdale for a Shift Coordinator to:

  • Plan and prepare shift work schedules and necessary resources
  • Involving evening and weekend work
  • Provide direct support to clients
  • Role model effective working practice
  • Claim central role for internal and external communication, providing clear, concise handovers
  • Coordinate delivery of individualized programmes catering to client needs and including mental and physical health, social and practical life skills, addictive behaviours etc
  • Monitor, record and report on all key and client pathway data
  • Manage client entry and exits
  • Provide Team Leader support as required

You must share and be able to act out the team’s passionately held belief in holistic, face to face, participative and highly innovative recovery-based approaches for a small, manageable caseload of clients. A sense of fun, team spirit and openness will complement a fine balance of positivity and pragmatism.

Although not expected to work waking nights, this is a rostered shift position. Previous experience within mental health and/or community based residential service would be advantageous but above all we are looking for those who can-do, can-learn and can-teach.

Copy and paste the employment application form into your browser to fill it in.
Employment application form:

Please forward the completed Employment application form, with your CV and cover letter to, quoting advert reference AHSC

We look forward to working with you.

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Peer Support Workers

At Connect Supporting Recovery, we deliver mental health and addiction support for the individuals and communities who need it the most. Too often, many have been left behind by the system.
We passionately believe that everyone who experiences mental health or addiction issues deserves, and is capable of, sustainable recovery with the right support.

We have a full time (32hrs) position for our Peer Talk service which is based in Grafton, Auckland city.

Peer Talk, inward-bound health call Centre: This is an exciting new venture, piloting a peer manned phone service
– “Recovery through shared experience” is a phone-only support service for New Zealanders who are struggling with something in their life. Whether it is alcohol, drugs or mental health concerns. In contrast to counsellor-based approaches, Peer Talk uses the intentional peer support model. In essence, this approach connects the person with a peer who has ‘lived experience’ of a similar situation. From here, the two people start a discussion based on shared life experiences, empathy and personal respect. Peer Talk is currently available in Counties Manukau DHB region from 5pm until midnight 7 days a week.

And are looking for people who:

  • Have good communication and active listening skills and can work using a phone line to communicate and support people
  • Are mature, patient and respectful
  • Have completed Intentional Peer Support (IPS) training
  • Have experienced mental distress and recovery themselves and can act as role model to others
  • Have strong cultural competencies in working within different cultures
  • Are positive, encouraging and have a good sense of humour
  • Are willing and able to work rostered shifts
  • Will hang in there when the going gets tough and are resilient and assertive
  • Are critical and reflective thinkers
  • Are able to work in an ethical framework
  • Have computer skills
  • Have a full NZ drivers licence

If you are interested in this position, please copy and paste the Employment Application Form into your browser and complete it.

Application form:

Please forward the completed Employment Application Form, with your CV and cover letter to, quoting advert reference PTPL

Or mail to The Administrator, Connect Supporting Recovery, PO Box 102149, North Shore Mail Centre 0745

We very much look forward to working with you.

Comments are closed